Privacy Policy

This Privacy Policy explains how Mind Body & Soul Wellness collects, uses, and protects your personal data.

Mind Body & Soul Wellness is the data controller responsible for your personal data.

If you have any questions about this policy or how your data is handled, please contact:
caroleconnor@hotmail.co.uk

I may collect and process the following information:

• Personal details (name, phone number, email address) 
• Health and medical information relevant to your treatment 
• Appointment and booking details 
• Payment information (where applicable) 
• Any information you provide during consultations or correspondence

Your data is used to:

• Provide safe and appropriate treatments 
• Manage bookings and appointments 
• Communicate with you regarding your sessions 
• Maintain accurate client records for insurance and professional requirements 

Your data is processed in accordance with the UK GDPR under the following lawful bases:

• Consent – for collecting and using your health information 
• Contract – to deliver the services you have booked 
• Legal obligation – where required for insurance or regulatory purposes 

Health-related information is treated as special category data and is handled with additional care and confidentiality.

Your information is stored securely, either:

• Electronically (password protected devices and systems), or 
• In paper format (kept in a secure location) 

I take appropriate measures to protect your data from unauthorised access, loss, or misuse.

Your data will only be retained for as long as necessary, including:

• To comply with insurance requirements 
• To meet legal and professional obligations 

Typically, client records are retained for up to 7 years after your last appointment.

Your personal data will not be shared with third parties unless:

• It is required by law 
• It is necessary for insurance purposes 
• You have given explicit consent 

Your information will never be sold or used for marketing without your consent.

Under the UK GDPR, you have the right to:

• Access the personal data I hold about you 
• Request correction of inaccurate data 
• Request deletion of your data (where legally permitted) 
• Withdraw consent at any time 
• Lodge a complaint with the Information Commissioner's Office 

All client information is treated as strictly confidential. As a professional therapist, I adhere to industry standards of confidentiality and ethical practice.

This Privacy Policy may be updated from time to time. The latest version will always be available on the website.