Privacy Policy
Effective from June 2026
Introduction
Mind Body & Soul Wellness is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how your personal information is collected, used, stored and protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information Collected
I may collect and process the following information:
- Name
- Address
- Email address
- Telephone number
- Date of birth
- Emergency contact details
- Appointment history
- Health and wellbeing information provided by you
- Website usage data
- Payment information (processed securely through third-party payment providers)
How Your Information Is Used
Your information may be used to:
- Manage appointments and bookings
- Deliver wellbeing services
- Respond to enquiries
- Maintain client records
- Process payments
- Comply with legal obligations
- Improve website functionality and services
Lawful Basis for Processing
Personal information is processed under one or more of the following lawful bases:
- Contractual necessity
- Legitimate interests
- Legal obligation
- Consent
Where health-related information is collected, this is processed only where necessary and with your explicit consent.
Sharing Information
Your information will never be sold.
Information may be shared only where:
- Required by law;
- Necessary to protect the safety of an individual;
- Required by professional advisers, insurers or regulators;
- Necessary for payment processing or website administration.
Data Retention
Personal information will only be retained for as long as reasonably necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
Your Rights
You have the right to:
- Access your personal information;
- Request correction of inaccurate information;
- Request deletion of your information;
- Restrict processing;
- Object to processing;
- Request transfer of your information where applicable;
- Withdraw consent at any time.
Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Email: carole@mindbodyandsoulwellness.co.uk
If you remain dissatisfied, you may complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.